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Website Policies

Below you'll find detailed information about our company policies, including privacy, shipping, returns, and terms of service.

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Privacy Policy

Last updated: June 1, 2026
NanoEcig is committed to protecting your privacy. We collect and use personal information only for order processing, accounting, and customer support purposes.
  • We do not sell, rent, or share your information with third parties for marketing purposes
  • Your payment information is processed securely through PCI-compliant gateways
  • We use cookies to enhance your browsing experience
  • You can access and update your personal information at any time
Security: All data is encrypted using SSL/TLS protocols.
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Shipping Policy

Last updated: June 1, 2026
Orders are processed within 24-48 hours (business days). We offer multiple shipping options to meet your needs.
  • Standard Shipping (USA): 7-14 business days
  • Express Shipping (USA): 3-5 business days
  • International Standard: 14-28 business days
  • International Express: 7-12 business days
Free Shipping: Available on orders over $50 (USA) or $100 (International).
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Return & Refund Policy

Last updated: June 1, 2026
We offer a 30-day return policy for factory-sealed products. To be eligible for return, items must be unused and in their original packaging.
  • Contact customer support to initiate a return
  • Return shipping is the responsibility of the customer
  • Refunds are processed within 5-7 business days of receiving the returned item
  • Refunds go to the original payment method
Exceptions: Custom orders and opened products are not eligible for return.
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Terms & Conditions

Last updated: June 1, 2026
By using this website, you agree to our terms of service and acknowledge the following:
  • You must be of legal age (18+ or 21+ depending on jurisdiction) to purchase vaping products
  • It is your responsibility to understand and obey local laws regarding vaping products
  • We reserve the right to refuse service to anyone for any reason
  • Product prices are subject to change without notice
Disclaimer: We are not lawyers and provide no legal advice.
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Payment Methods

Last updated: June 1, 2026
We accept the following payment methods for your convenience:
  • PayPal (including Guest Checkout)
  • Visa
  • Mastercard
  • American Express
  • Discover Network
Security: All transactions are processed through secure, PCI-compliant payment gateways.
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Age Verification

Last updated: June 1, 2026
To ensure compliance with laws and regulations, we have implemented age verification measures:
  • All orders are subject to age verification
  • We use third-party verification services
  • Orders may be delayed if verification is required
  • We reserve the right to cancel orders if age cannot be verified
Compliance: We strictly adhere to all age restrictions for vaping products.

⚠️ Important Notice

Vaping products contain nicotine, which is addictive. Keep out of reach of children and pets. By purchasing from NanoEcig, you acknowledge that you understand the risks associated with vaping products. If you have questions about our policies, please contact our customer support team at support@nanoecig.com.