📦 Order Tracking Guide

Once your order is shipped, we will send you a confirmation email containing your tracking number and a direct link to track your package. Here is how to stay updated on your delivery:

How to Track:

1. Check your email for the shipping confirmation from NanoEcig.
2. Click the tracking link provided, or copy the tracking number.
3. Visit the carrier's website (USPS, UPS, or FedEx) and paste your tracking number.
4. Alternatively, log in to your NanoEcig account and view your order history for real-time tracking updates.

Tracking Status Meanings:

• Pre-Shipment / Label Created: The shipping label has been created, but the carrier has not yet received the package.
• In Transit: Your package is on its way to your delivery address.
• Out for Delivery: Your package is with the local carrier and will be delivered today.
• Delivered: Your package has been delivered to the specified address.

If your tracking status has not updated in more than 5 business days, please contact our support team for assistance.

Frequently Asked Questions

Q: Why hasn't my tracking status updated in several days?

Sometimes carriers experience delays in scanning packages, especially during high-volume periods or severe weather. If your status shows "In Transit" but hasn't changed for 3-5 business days, it is likely still moving through the network. However, if it has been more than 5 business days without an update, please contact our support team. For more details on expected delivery times, refer to our US Shipping Information & Delivery Times or International Shipping Policy.

Q: My package shows as delivered, but I didn't receive it. What should I do?

First, check with household members, neighbors, or your front desk if you live in an apartment. Carriers sometimes leave packages in a safe place. If you still cannot locate it, contact the carrier directly with your tracking number. You can also file a claim. If the issue is not resolved, reach out to NanoEcig support, and we will assist you. Note that shipping addresses must be accurate; review our How to Place Your First Order guide for tips on entering your address correctly.

Q: Can I change my shipping address after the order has been placed?

If your order has not yet shipped, we may be able to update the address. Please contact our support team immediately via email or live chat with your order number and new address. Once the package is in the hands of the carrier, we cannot modify the address. For information on shipping restrictions, see Shipping Restrictions by State.

Q: Do you ship to multiple addresses in one order?

Currently, we can only ship to one address per order. If you need to send items to different locations, please place separate orders for each address. Each order will receive its own tracking number. For more details, read our US Shipping Information & Delivery Times.

Q: How do I track an international order?

For international shipments, you will receive a tracking number that works with the carrier handling your package in your country (e.g., Royal Mail, DHL, etc.). You can use the same link provided in your shipping confirmation email, or enter the tracking number on the carrier's website. International delivery times vary; see our International Shipping Policy for estimated timelines. Note that customs processing may cause delays not reflected in tracking.